[Resolved] Aircel — porting complaint

[Resolved] Aircel — porting complaint

G Govind809 from Jodhpur, Rajasthan

From last 17 days i trying to send port msg but it's showing delivery failed... I call to customer care they said we can't help you may be it's technically issue... I visited services center also they said you have to visit main service center.. It's worst experience with aircel i have 5 aircel no in my family with this experience i am thinking that i should port all 5 numbers i request you to please give me my port no... Please give me some solutions so i can port my sim... Was this information helpful? No (0) Yes (0)
Mar 1, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 27, 2017 Aircel Customer Care's response Dear Customer (Govind809), Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings: The format of sending the Port Out message: The screenshot of the error received after sending the PORT Out message: Warm Regards, Aircel Social Media Team Dec 27, 2017 Updated by Govind809 I attached screenshots please refer and resolve my problem asap Verified Support Dec 29, 2017 Aircel Customer Care's response Dear Customer (Govind809), Thanks for sharing the requisite details, we have forwarded your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Dec 30, 2017 Aircel Customer Care's response Dear Customer (Govind809), We would like to inform you that the issue has been resolved and you can generate the UPC now. Moreover, if the issue still persists, please change the handset and try again. Warm Regards, Aircel Social Media Team Dec 30, 2017 Updated by Govind809 Still facing same issue I changed two handset I can send another msg but when it's comes to send PORT msg its showing msg failed ... And your response it's too delay. .. it's almost 1 months has over and I'm waiting that I can move on another company ... Your ### customer carr told same things over and over that wait for 48 hrs it's technically issue. If you Guys can't handle technical issues why not leave this company ... I need to port my no ... Other wise I'm going to take this issue with court ...I believe you will respond asao Verified Support Jan 06, 2018 Aircel Customer Care's response Dear Customer (Govind809), Apologies! We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Jan 16, 2018 Aircel Customer Care's response Dear Customer (Govind809), We would like to inform that our team tried to call you but your number was not reachable. Warm Regards, Aircel Social Media Team
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