[Resolved] Aircel — providing no service on mobile prepaid in punjab

MELA RAM, Gupta

from Hoshiarpur, Punjab

Address:

Bathinda, Punjab, 151001

I am subscriber to aircell mobile no.[protected] living in bathinda for last 7 years but it disrupted the service on 3rd dec, 2017 without notice causing harassment and loss in my business. It has also not provided me no for port to other company nor restored service despite there is sufficient balance in the account
Mela ram gupta
Alternative m. No [protected]

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Feb 15, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Aircel Customer Care's response Dear Customer (MELA RAM, Gupta),

Apologies! informing you that network issue at your mentioned number will need some time to get rectified. We request you to kindly cooperate with us.
Please note that we will not be able to share the timeline for the same currently. However, any progress in the same will be intimated to you.
Looking for your kind cooperation and assuring best of our services.

For further assistance in your Port Out related concern:
We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

Warm Regards,
Aircel Social Media Team

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Comments

MELA RAM, Gupta

from Hoshiarpur, Punjab

It is lame excuse for the last 35 days meaning 840 hours lost, but nothing as yet, what the kind of apology. The alleged stores are at 300 KM from Bathinda and not possible to travel both ways such a long distance., It is the company's duty to provide Porting at my alternative phone to get connection in some other company at the earliest