[Resolved] Aircel — Recharge done online but balance not updated

tomamal

from Chennai, Tamil Nadu

Address:	600042
Website:	aircel.com

After [protected] was migrated to pre paid and activated, I did an online recharge on on Feb 02, 2017 from aircel.com website for Rs.133 by debit to my bank account. While my bank account was debited, I got an sms from aircel, saying zero balance but valid upto 2019. Again on 05 Feb, 2017, I tried a recharg for another number [protected] for Rs. 133 from aircel.com website. My bank account was debited promptly. But the mobile number did not get the recharged amount.
I had emailed about this issue to [protected]@aircel.co.in. They asked for all the details of the recharge, which I emailed them. I got a reply from them saying "your concern regarding the number [protected] & [protected] has been forwarded to our concern team for further clarification and the same will be updated once the feedback is received". This reply was received on 8 Feb 2017. After that I have not received any response from them.
Kindly intervene to set right this pathetic attitude.

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Mar 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Aircel Customer Care's response Dear Tomamal,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Screenshot of message received:
Recharge Denomination (done on the number):
Recharge Date:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 23, 2017

Aircel Customer Care's response Dear Tomamal,

We would like to inform you that our team has tried to contact you, but there was no response. We request you to share the transaction details for further process.

Thanks and Regards
Aircel Social Media Team