Aircel — Recharge related fraud | |||
Today i received a message on my aircel no-[protected] stating that if i did a recharge of 50 i would receive 50TT+ some benefits but on recharging(TXN N0-KAR[protected] i received only 40.86TT without any benefits. when i tried complaining the customer care representative told that i should have confirmed before recharging and disconnected the call. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear bilalalisaiyad,
We would like to inform you that, We have verified your account details and found that as per Rs.50/- recharge on 10/10/2015 you have received the talk time of Rs. 40.86/-, and there is no extra talk time is applicable in this recharge, hence for further assistance request you to share the screen shot of the SMS for the same.
Regards,
Aircel Social Care Team
We would like to inform you that, We have verified your account details and found that as per Rs.50/- recharge on 10/10/2015 you have received the talk time of Rs. 40.86/-, and there is no extra talk time is applicable in this recharge, hence for further assistance request you to share the screen shot of the SMS for the same.
Regards,
Aircel Social Care Team
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Thank you for reaching us at Social Care. We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in -