[Resolved] Aircel — refund the money

[email protected]

from New Delhi, Delhi

Address:

New Delhi, Delhi

Auto deducting 2 Rs daily I did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, I don't want to continue with this company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated Service: NDMC170317 sms2
My number: [protected]

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Jan 23, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 23, 2017

Aircel Customer Care's response Dear Customer ([protected]@gmail.com),

We would like to inform that you were charged for the activation of Rs 2/- auto-renewal SMS pack. Hence, charges are found correct. You were charged Rs 8/- for this service. Rs 8/- will be credited to your account by 26-Dec-17 EOD as a one-time goodwill gesture. The Pack has already been deactivated from your end.

Our team tried to call you at 10:40 AM but no one answered the call.

Warm Regards,
Aircel Social Media Team