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Aircel

[Resolved]  Aircel — regarding recharge to my mobile no.

Address:854301
Website:aircel.in

I tried to recharge my mobile no.[protected] from aircel online recharge website of 99rs. But the amount has been deducted from my bank account and the recharge is unsuccessful, and till now no refund has been initiated from the company, plz help. I also tried to recharge from other online recharging sites like paytm or free charge but every time it says recharge is unsuccessfull.
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Jan 29, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2017
Aircel Customer Care's response Dear Customer (satyam mishra1),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

Recharge Date:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Verified Support
Dec 28, 2017
Aircel Customer Care's response Dear Customer (satyam mishra1),

As per our team, informing that our team tried to call you several times but couldn't get through.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

I am unable to receive porting code of my aircel number i.e. [protected].(Rajasthan)
Please help
Reply
Aircel Customer Care's response, Dec 14, 2017
Verified Support
Daer Customer (Sarthakjain),

As per our system check, informing that your Port Out related request is already in progress and it's expected resolution date is 19/12/2017.

Warm Regards,
Aircel Social Media Team
I am facing aircel network issues. I don't receive aircel network from last 5 days. I contacted several times to its customer care service, but every time they said to wait for 24 hours. Now it becomes worse in service. Please take necessary steps as soon as possible.
Reply
Aircel Customer Care's response, Dec 15, 2017
Verified Support
Dear Akash (Akashgoyal778),

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location (indoor/outdoors):

Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 23, 2017
Verified Support
Dear Akash,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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