[Resolved]  Aircel — Reg.online bill payment

Address:636005

Dear sir, I have paid the payment due of Rs.1500 for my no.[protected] by 22.02.2017 through credit card payment and got a debit confirmation from bankers side and when am asking yesterday your phone banking officers reverted that payment not yet updated and only after that outgoing facility will available and am in urgent need of the no.to be activated for my official purpose, I have made again a payment of Rs.1700 via netbanking mode tgrough your epayment option by today morning and the same got debited and confirmed from the bankers side.But still a m facing the same issue, your store is not available near to my location and I have the option to pay through online only.I have made the payment through online mode for last 3years and the same got updated immidiately, am using this no.more than 10yrs.I need my outgii g toget cleared in priority basis.Hope you help me regarding this.Thanks.
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Mar 29, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2017
Aircel Customer Care's response
Dear Vasanthaprakashm,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Date of payment:
Payment amount:
Mode of payment:
Screenshot:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Feb 25, 2017
Aircel Customer Care's response
Dear Vasanthaprakashm,

We would like to inform you that your payment has been updated on our record.Hence, your outgoing service has been enabled.

Thanks and Regards
Aircel Social Media Team
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