[Resolved]  Aircel — sim not activate

Address:Thane, Maharashtra, 401201

I am using aircel micro sim but i can buy new nano sim same mobile no [protected] but my service not start about 15 to 20 days i am buy this sim from nalasopara east gallery pls help me to start this sim i am still use this no from 10 to 15 year pls start this sim i am submitted 2 time my document but they not start my sim pls registered my complent for start my sim
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Nov 6, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Sep 15, 2017
Bishal Gogoi's response
how link aadhar no to aircel no link sent me plz
Verified Support
Sep 22, 2017
Aircel Customer Care's response
Hi Customer (parag vaity),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Sep 25, 2017
Aircel Customer Care's response
Hi Customer (parag vaity),

We would like to inform you that your SIM replacement request of your number has been rejected. Hence, we request you to visit nearest Aircel store for assistance.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Sir iam senthil kumaran using mobile number [protected] from aircel service provider. On 16 sept 2017 the company in a unauthorised manner subscribed me to VAS movie masti and deducted money from my talk time. I want the deducted money back in my talk time and I don't want such issues to come up again
Thank you
Aircel Customer Care's response, Sep 23, 2017
Verified Support
Hi senthilkumaran299,

We would like to inform you that as per your request VAS service has been de-activated and Rs.70/- has been posted to your account as talk time.

Warm Regards,
Aircel Social Media Team
Hi Sir,

I want the complete call history details of my aircel prepaid no [[protected]] of Aug &Sept 17 till date
Please mail the call details for the past two months to my email id
[protected]@gmail. com
Aircel Customer Care's response, Sep 23, 2017
Verified Support
Hi Customer(prakash1111),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team
Number [protected]. My sim is not working. I am not getting signal.
Aircel Customer Care's response, Sep 23, 2017
Verified Support
Hi Hema Dasari,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 25, 2017
Verified Support
Hi Hema Dasari,

We would like to inform you that try to use the SIM from a different handset and if the issue isn't resolved, please guide walk in to any of the Aircel store along with POI and POA to check the physical condition of the SIM and to get replaced if required.

If still, the issue isn't resolved, please share the below details to proceed further:

Registered name with this number:
Contact number
Alternate Contact number:
Address
Landmark
Duration of issue (days)
Issue in particular time only?
Handset model
Network Mode Settings
Total no. of connections
Lat/long (if possible)

Warm Regards,
Aircel Social Media Team
How link aadhar no to aircel no
Aircel Customer Care's response, Sep 23, 2017
Verified Support
Dear Bishal,
Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:
1. Aadhar Card
2. 2 Passport size photographs.
because Physically visit with these documents is mandatory.

Thanks & Regards
Aircel Social Media Team
Hi Sir, Please Aadhaar number link to my Aircel Number -[protected]
Name- Debajit Mili
Aircel Customer Care's response, Sep 23, 2017
Verified Support
Hi Debajit Mili,

We request you to visit nearest Aircel store along with your SIM and aadhaar card as physical presence is mandatory to complete the biometric process.

Warm Regards,
Aircel Social Media Team

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