[Resolved] Aircel — sim portability

sajalj

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh, 201001

I want to port my aircel contact number to some other telecom provider because i am not getting the appropriate aircel signal in the mobile but,
Aircel is not sending me the unique portability code (Upn),
I have sent port sms two times which costed me rs 7.0/-
My aircel contact no. Is [protected]
I request aircel to please provide me the upn for the aforementioned contact no.

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Nov 24, 2017

Complaint marked as Resolved

I got what I was asking for but after spending 15-20 Rs which is not right. Although I liked Aircel always because there was a time when it was good for internet and where other network fails to come still its networks comes there, but Aircel has to upgrade itself to 4G and other things. I understand that it is in debt and as a customer I will still want Aircel to give the good services.

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Aircel Customer Care's response Dear Customer (sajalj),

Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Nov 22, 2017

Updated by sajalj Hi,

Format of message I sent is :
message : PORT CONTACT_NO
To : 1900

The message is showing received means no any error is coming.
Could you share me the UPN here itself for contact no. [protected]

Thanks
Sajal Jain

Verified Support

Nov 23, 2017

Aircel Customer Care's response Dear Customer (sajalj),

We would like to inform you that there is no issue found and we haven't found any records, request you to change the handset and try to send the message again.
PORT <[protected]> to 1900.

Warm Regards,
Aircel Social Media Team

Nov 23, 2017

Updated by sajalj Sir,

Try to understad that I have sent PORT messages many times as per your format mentioned above, it has costed me Rs 3.45 every time. Please provide me the UPC here only, I can provide you my ID details for confirmation also if you want.
My contact number is [protected].

Thanks.
Sajal Jain

Nov 24, 2017

Updated by sajalj I got the UPC but after spending 15-20 Rs. :D

Verified Support

Nov 28, 2017

Aircel Customer Care's response Dear Customer (sajalj),

We would like to inform you that UPC SMS has been sent only four times from 01st Oct ’17 to till date. Please be informed that SMS charges for UPC generation are Rs 0.50 only however you were in roaming. Hence, you were charged Rs3.45 per SMS.

Warm Regards,
Aircel Social Media Team