[Resolved] Aircel — Sms not send to port 1900 | |||
I cant send sms to company to porting.last 15 days i contact to customer care but there is no any resposce they executive dilip give the wrong upc code next time i contact the executive says there is no any problem u send again sms the code ll come. but i cant send sms to 1900 port [protected], plz give the proper solution.and asap resolve the my pro dont give the wrong info its very imp no for me i. my no [protected] Was this information helpful? | |||
Apr 11, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Mar 01, 2017 Aircel Customer Care's response Hi UMESH GARUD, We are forwarding your issue to the team. Meanwhile, kindly share the error message received on sending message so that we can assist you better. Warm Regards, Aircel Social Media Team Verified Support Mar 08, 2017 Aircel Customer Care's response Dear UMESH GARUD, We would like to inform you that as per our record your port out request is successfully done and UPC code is DZ971636 is valid for 17/03/2017. Warm Regards, Aircel Social Media Team | |||
 53 Comments | |||
Comments
Since last 15 days iam trying to PORT OUT and iam getting "Message not sent" error
I tried all the methods from internet and which was instructed by Aircel Customer care.
Twice i contacted Aircel Customer care, and every time they ask me to wait for 24Hr. I explained them that i already waited for 24hr but still they dont help. I know that they are doing it purposely and also blocked Porting.
I request you to provide UPC code here or sms on my number, My Aircel Number is [protected]
Kindly treat this on priority.
I tried all the methods from internet and which was instructed by Aircel Customer care.
Twice i contacted Aircel Customer care, and every time they ask me to wait for 24Hr. I explained them that i already waited for 24hr but still they dont help. I know that they are doing it purposely and also blocked Porting.
I request you to provide UPC code here or sms on my number, My Aircel Number is [protected]
Kindly treat this on priority.
Aircel Customer Care's response, Nov 9, 2017
Verified Support
Dear Customer (sanketsk),
We would like to inform you that the UPC for your number is DZ348491 which is valid by 25/11/2017.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
We would like to inform you that the UPC for your number is DZ348491 which is valid by 25/11/2017.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
The same problem goes with me to trying to send the port message not able to send the message. I don't understand they are like blocking it not able to send the message .
I have attached the screenshot hope I get the upsc code quicker.
![]()
I have attached the screenshot hope I get the upsc code quicker.
I have been trying to port my aircel number as PORT [protected] to 1900 but it showing failed every time. Please look into this. Customer care number also not connecting.
![]()
Aircel Customer Care's response, Dec 15, 2017
Verified Support
Dear Customer (premj80),
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 20, 2017
Verified Support
Dear Customer (premj80),
As per our team, informing that now your issue has been resolved.
Kindly try to generate your UPC and in case you still face any issue then please try with a changed handset.
Warm Regards,
Aircel Social Media Team
As per our team, informing that now your issue has been resolved.
Kindly try to generate your UPC and in case you still face any issue then please try with a changed handset.
Warm Regards,
Aircel Social Media Team
Same problem... I have been trying to send "PORT [protected]" to 1900 but it keeps failing. Please, help me to get the UPC for my number [protected] asap.
Aircel Customer Care's response, Dec 22, 2017
Verified Support
Dear Kaviean,
Thanks for reaching out to us. We would like to inform that your number is showing as protected.
Kindly share your concerned Aircel number with us along with your concern on aircelsocialmedia@aircel.co.in. We would require following details in order to look into your concern:
Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:
Regards,
Aircel Social Media Team
Thanks for reaching out to us. We would like to inform that your number is showing as protected.
Kindly share your concerned Aircel number with us along with your concern on aircelsocialmedia@aircel.co.in. We would require following details in order to look into your concern:
Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:
Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 30, 2017
Verified Support
Dear Kaviean,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
Same problem... trying to send the sms to 1900.. tried 5-6 times, fails every time. Tried chatting with customer care online, but everyone was busy, for hours.
Looks like Aircel has deliberately done this. Surprising no one is complaining to TRAI. I am planning to do that.
Looks like Aircel has deliberately done this. Surprising no one is complaining to TRAI. I am planning to do that.
Aircel Customer Care's response, Dec 27, 2017
Verified Support
Dear Customer (Saurabh Bagrodia),
Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
my aircel.no is [protected] ..I am sending sms but any sms can not be sent ..please help.me.. And customer care was not giving any response..
![]()
Aircel Customer Care's response, Dec 27, 2017
Verified Support
Dear Customer (ashu595),
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 30, 2017
Verified Support
Dear Customer (ashu595),
We hope that our team got in touch with you and shared all the requisite details.
Warm Regards,
Aircel Social Media Team
We hope that our team got in touch with you and shared all the requisite details.
Warm Regards,
Aircel Social Media Team
My aircel no is [protected]
Porting message sending failed
I call customer care last 8 days they said we highlight you request
But my problem not solve
Please solve my problem...
My email id is [protected]@gmail.com
Porting message sending failed
I call customer care last 8 days they said we highlight you request
But my problem not solve
Please solve my problem...
My email id is [protected]@gmail.com
Aircel Customer Care's response, Jan 10, 2018
Verified Support
Dear Customer (Ankush K),
Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
My message sending problem not solve
Please solve my problem
I sending photo of message sending
Please solve this issue of porting message
![]()
![]()
![]()
Please solve my problem
I sending photo of message sending
Please solve this issue of porting message
Aircel Customer Care's response, Jan 15, 2018
Verified Support
Dear Ankush,
Thanks for sharing the required details with us. We have escalated your details to our team for further assistance and will update you soon.
Warm Regards,
Aircel Social Media Team
Thanks for sharing the required details with us. We have escalated your details to our team for further assistance and will update you soon.
Warm Regards,
Aircel Social Media Team
I am sending sms to 1900 from last 20 to 25 days, but always it says, ' failed to send message'.
I called to customer care, but they said ' there is no problem in our service '
I think this problem is same for all aircel users
Solve this problem urgently.
My Number:[protected]
I called to customer care, but they said ' there is no problem in our service '
I think this problem is same for all aircel users
Solve this problem urgently.
My Number:[protected]
Aircel Customer Care's response, Jan 17, 2018
Verified Support
Dear Customer (Conqurer),
Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Sir..
I aircel number [protected] Rajasthan cant send sms to company to porting last 30 days. i contact to customer care but there is no any resposce next time i contact the executive says there is no any problem u send again sms the code ll come.
but i cant send sms to 1900 port [protected], plz give the proper solution.and asap resolve the my pro dont give the wrong info its very imp no for me.
I aircel number [protected] Rajasthan cant send sms to company to porting last 30 days. i contact to customer care but there is no any resposce next time i contact the executive says there is no any problem u send again sms the code ll come.
but i cant send sms to 1900 port [protected], plz give the proper solution.and asap resolve the my pro dont give the wrong info its very imp no for me.
Aircel Customer Care's response, Jan 24, 2018
Verified Support
Dear Customer (Hawamahalraj),
Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Screen Shot attached
![]()
Aircel Customer Care's response, Jan 25, 2018
Verified Support
Dear Customer (Hawamahalraj),
Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon.
Warm Regards,
Aircel Social Media Team
Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon.
Warm Regards,
Aircel Social Media Team
Hi I'm Kalpesh Sirvi, I have been trying to port my aircel number and i send message of PORT [protected] to 1900 but it showing failed every time. Please look into this. Customer care number also not connecting.
My number is :[protected] (Rajasthan)
![]()
My number is :[protected] (Rajasthan)
Aircel Customer Care's response, Feb 14, 2018
Verified Support
Dear Kalpesh,
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.
Warm Regards,
Aircel Social Media Team
Hello, I'm also facing same problem. I'm trying to send Port message to 1900 but always it fails. It happening from about a month. Please solve it AIRCEL
My number is [protected]
My number is [protected]
Aircel Customer Care's response, Feb 14, 2018
Verified Support
Dear Raghu,
Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 16, 2018
Verified Support
Dear Raghu,
We would like to inform you that your PORT out request is in under process and will be completed till 22 Feb 2018.
Warm Regards,
Aircel Social Media Team
We would like to inform you that your PORT out request is in under process and will be completed till 22 Feb 2018.
Warm Regards,
Aircel Social Media Team
Unable to send porting sms
![]()
Aircel Customer Care's response, Feb 17, 2018
Verified Support
Dear Saiyed,
We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest. For better assistance, you can visit your nearest Aircel store.
Warm Regards,
Aircel Social Media Team
We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest. For better assistance, you can visit your nearest Aircel store.
Warm Regards,
Aircel Social Media Team
I am sending sms to 1900 from last 3 days, but always it says, ' failed to send message'.
my no is [protected]
my no is [protected]
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I tried all the methods from internet and which was instructed by Aircel Customer care.
Twice i contacted Aircel Customer care, and every time they ask me to wait for 24Hr. I explained them that i already waited for 24hr but still they dont help. I know that they are doing it purposely and also blocked Porting.
I request you to provide UPC code here or sms on my number, My Aircel Number is [protected]
Kindly treat this on priority.