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[Resolved]  Aircel — solution for lost aircel sim

Address:Dehradun, Uttarakhand

My aircel numbe-r [protected] is lost, for which i need a duplicate sim but there is no availability of your store dealer or retailer in dehradun uttarakhand. There is no solution for getting information in the customer care several times, and they gave me a number[protected] i'm sorry, that's not right, i need your help in this. I have reported the police of the lost sim.
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Feb 2, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Dec 04, 2017
Chiyananbu's response Sir my number is barred please release my nomber
Verified Support
Dec 12, 2017
Aircel Customer Care's response Dear Customer (savita tangwan),

Thanks for contacting us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

An alternate number:

Warm Regards,
Aircel Social Media Team
Dec 12, 2017
Mulushekho Venuh's response Sir, through this column i would like to earnestly appeal to your services that i had mistakenly recharged the 3G data plan of Rs.289. So, I earnestly request you to reverse my transaction of Rs.289 into Rs.275 3G data plan and I will be grateful to you.
207:Txn No. NER[protected]
TID [protected].
Thank you for your concern.
Verified Support
Dec 13, 2017
Aircel Customer Care's response Dear Customer (savita tangwan),

As per our team, we request you to share your alternate number with us for further proceedings.

Warm Regards,
Aircel Social Media Team
Dec 27, 2017
Updated by savita tangwan alt. no[protected]
Dec 27, 2017
Updated by savita tangwan alt. no-[protected]
Verified Support
Dec 28, 2017
Aircel Customer Care's response Dear Customer (savita tangwan),

Thanks for sharing your alternate number with us and the same has been shared with the team for further assistance.

Warm Regards,
Aircel Social Media Team
Complaint comments 
7 Comments

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Comments

Not getting UPC code, tried on 4/12/2017
Reply
Aircel Customer Care's response, Dec 13, 2017
Verified Support
Dear RAM SAVIS,

We regret the inconvenience caused. Please share the following details in order to look into your issue:

Aircel number:
Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 21, 2017
Verified Support
Dear Ram,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
My no is barred please relies my nomber
Reply
Aircel Customer Care's response, Dec 13, 2017
Verified Support
Dear Chiyananbu,

Please share the following details so that we can look into the matter:

Aircel number:
20 digits SIM number:
Registered name for this connection:
Alternate number:

Warm Regards,
Aircel Social Media Team
Hi Sir,

I am trying to change from AIRCEL to AIRTEL . But AIRCEL is not providing me the Unique porting code. I have send the SMS requesting UPC many times but to no avail. AIRCEL guys please send me UPC.

Thanks,
Medha
Reply
Aircel Customer Care's response, Dec 13, 2017
Verified Support
Dear Medha Mahajan,

We regret the inconvenience caused. Please share the following details in order to look into your issue:

Aircel number:
Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 21, 2017
Verified Support
Dear Medha,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
Sir, i had mistakenly recharged the 3G data plan of Rs.289. So, I earnestly request you to reverse my transaction of Rs.289 into Rs.275 3G data plan.
207:Txn No. NER[protected]
TID [protected].
Thank you for your concern.

Reply
Aircel Customer Care's response, Dec 14, 2017
Verified Support
Dear Customer (Mulushekho Venuh),

Thanks for contacting us. We would like to inform you that since the recharge of Rs.289 is successful. So, we regret that we are unable to reverse the same.

Warm Regards,
Aircel Social Media Team
I request to block my sim card with phone number [protected] due to mobile theft .
please kindly take action against it to prevent misuse.
i am unable to go at my nearest store please help me with this problem

thank you
Reply
Aircel Customer Care's response, Dec 14, 2017
Verified Support
Dear Customer (akashjatav),

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 22, 2017
Verified Support
Dear Akash,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team
Please unsubscribe gameloft for my number [protected] and refund my money it was deducted on 09/12/2017 of rs30 this is second time if it continuous I just want to broke my sim please do needfull or else gonna raise complaint on gameloft they are stealing our money
Reply
Aircel Customer Care's response, Dec 15, 2017
Verified Support
Dear Customer (janiffer fernandez),

Please accept our sincere apologies. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 16, 2017
Verified Support
Dear Customer (janiffer fernandez),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team
Dear sir/madam.

Hai I am sainath. I brought two aircel Sims two days back, but never get signals on that Sims and my Sims are not activated, my sims number is[protected],[protected].
Please solve my issue
Reply
Aircel Customer Care's response, Dec 15, 2017
Verified Support
Dear Customer (Tejasree Sainath),

We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

An alternate number:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 16, 2017
Verified Support
Dear Customer (Tejasree Sainath),

We have checked your accounts and found that connections got activated perfectly. We would request you to recharge with FRC on 8686652649 posts which you will get the lifetime validity and would be able to use the services.

We request you to visit the below-given link on our website to know the FRC offers and recharge accordingly - http://www.aircel.com/AircelWar/appmanager/aircel/ap?_nfpb=true&_pageLabel=prepaid_startupkit_page

Thanking you and assuring you of our best services always.

Warm Regards,
Aircel Social Media Team

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