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[Resolved]  Aircel — STORE 99 Activated and balance deducted

Address:700124

Hello, this is Anupam Das, Aircel mobile number [protected]. STORE 99 has been activated in my number and I was unable to deactivate the service by sending SMS to 155223 STOP to deactivate the service, as it showed 'There is no VAS activated in your number'. Thats why I have complained here in this portal on 20 Jan 2016 and got a reply on 21 Jan 2016 stating that the service will be deactivated. But the service was still active and my 57 RS/- balance was deducted from account on 25 Jan 2016. After that I have again updated my complain on 26 Jan 2016 but did not get any reply. So this is my request to you to kindly deactivate the service and refund my money.

Regards
Anupam
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Feb 5, 2016
Complaint marked as Resolved 
I got support by mail and acknowledge through SMS. It took a little bit time but finally the issue has been resolved. Thank You
Aircel customer support has been notified about the posted complaint.
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Comments

Hi kireanupam,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
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