[Resolved] Aircel — tariff validity expired before time

Suneel Rastogi

from Ghatampur, Uttar Pradesh

Address:

Sitapur, Uttar Pradesh, 261135

Sir,
I had recharged 11 rupee tariff form offer my mobile no [protected] on 27 sep 2017 now date 45 days passed and validity since 50 days but not get the actual tariff validity to me and call rates have done without tariff on present.
I have many times conversation from the customer care but not get the proper right answer to me.
Pls sir humble request you to action for this my issue.
Date 10 nov2017

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Dec 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Nov 10, 2017

Updated by Suneel Rastogi Immediate reply to me

Verified Support

Nov 11, 2017

Aircel Customer Care's response Dear Suneel Rastogi,

We regret the inconvenience caused and are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Screenshot (with date) of offer message received:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 11, 2017

Aircel Customer Care's response Dear Suneel Rastogi,

We would like to inform you that the special offer of Rs 11 had already been expired before you recharged the same.
Hence, you didn't receive the benefit as per the offer.

Warm Regards,
Aircel Social Media Team