[Resolved] Aircel — to cancel the postpaid and change as a prepaid

RamyaS5

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu
Website:	www,aircel.com

I bought a aircel corporate postpaid sim on 2015 (Chennai region). Now i am in out of station (Bengaluru - karnataka) from the 5th feb 2017. From the day onwards, i paying the bill with roaming cost. So, i was raised the request to change into the prepaid. For the request, i was done with the help of my friend. Because, for this process, i unable to come directly to the chennai aircel office. So, he came for me. But, the people who is worked in that office, they are annoying with him. More than 3 time he came for that. But, every time, employees telling some different requirement documents and also telling some conflict points.
How could i come directly for this? I was sent my signed hardcopy/ softcopy of the documents, photographs etc., whatever need for the cancellation.
But everytime, they are making as inconvenient. Though he is working guy.

You people are very poor in customer service. There is no proper response from them too.

Its very bad. Because of that number only, i keep quiet. Otherwise, i will throw that sim simply. Even i paying my bill very punctually for the unused number.

People behavior in the aircel office makes me angry.

I need a proper response and also i need to change my postpaid number to prepaid as soon as possible.

Regards,
Ramya s

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Jan 24, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2017

Aircel Customer Care's response Dear Customer (RamyaS5),

Thanks for reaching out to us. We would like to inform you that since you are in roaming, then to complete your Postpaid to Prepaid migration, we request you to kindly visit your nearby Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. Concerned Aircel number

The migration process will not be successful in roaming. So, we request you to visit the Aircel store in Chennai region.

Kindly follow the link below to know your nearby Aircel stores:

https://goo.gl/NFmiRM

Warm Regards,
Aircel Social Media Team

Dec 12, 2017

Updated by RamyaS5 Hi,

Sorry, I unable to come to Chennai. Instead of that, my friend has approached the Chennai - aircel center. If possible, shall I approach the bangalore aicel center else, please close my account. Because of this conflicts, I have so many issues.

Thanks and Regards,
Ramya S