[Resolved] Aircel — to get rid of pre call offer info

Ramesh Sayinathan

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600089

I wanted to get rid of the precall offers information before each and every call. This strategy of product advertisements will only backfire as it irritates the customers when we are trying to reach someone in emergency. I raised a complaint with the customer care (Which is quite impossible to reach with the automatic options they have in 121, i had to go into 3g technical support option to talk to a customer care executive) and they straight away said that is not possible to get rid of these messages. I asked them to take a complaint they said no that is not possible.

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Oct 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2017

Aircel Customer Care's response Dear Ramesh Sayinathan,

Apologies for the problem. We would like to inform you that these announcements playing before the calls are the part of product awareness activity and the same would be removed automatically after few days.

Warm Regards,
Aircel Social Media Team