[Resolved] Aircel — trying port code not able to send

Oswald Albuquerque

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400099

Ho i want to port my mom's aircel no [protected].. But unable to send message as it's showing failed...
Second failure from aircell is when i call the call centre it does not gives me any option to speak to call centre team directly on ivr

How should i get in contact if such is the service levels and no option to speak to customer care directly

I[censored] want to call call me on [protected].. Cause my mom won't be able to under stand and i am her son vijay will guide u on what the problem

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Dec 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

Aircel Customer Care's response Dear Oswald Albuquerque,

We would like to inform you that the Port out request for the number ([protected]) has already been rejected due to mismatch in document verification with UPC DM118733. But, the Porting code DM118733 is valid till 09/11/2017 and hence you are unable to send the Port SMS as of now.
So, we request you to wait till 09/11/2017 (for the expiry of current UPC) and then try sending the Port SMS again thereafter.

Warm Regards,
Aircel Social Media Team