Aircel — unable to get upc code for port out

Address:

711411

My mobile phone number is [protected], sim number is 32196. From last one month, I am not getting any network from Aircel. Before that, I have not received any UPC code. Now, I am unable to get the port code through sms service, as there is no network. From last 30 days I am trying to get the UPC code through online server. However, so far, I am unable to get the port code.
The message from the server is " Unable to Generate UPC: Customer Mobile number is not active at CRM"
Please take necessary step to solve this issue, and provide the UPC code asap.

Thanks

Thanks