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[Resolved]  Aircel — unable to send message to 1900

Address:743144

I want to port my aircel service to other service... Message not send to 1900 (Universal port number) from last two days. Even i called their complaint number 198, they keep saying me their server is down.

It is something blocked by aircel, just to ensure that no body is able to port from aircel to other providers.

Please help me.

Regards
Rupak mandal
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Oct 28, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2017
Aircel Customer Care's response Hi Rupakmandal,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Screenshot of error:
Forma of sending SMS:

Warm Regards,
Aircel Social Media Team
Verified Support
Sep 27, 2017
Aircel Customer Care's response Dear Customer (Rupakmandal),

We hope that our team got in touch with you and shared all the requisite information. Please feel free to let us know in case you still face any issue regarding Aircel services.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

I am facing the same issue. I have also raised a separate complaint on this forum. Waiting for the Aircel team to get back to me after I sent them the details they asked (same as above) from me.
And their customer care tells me that this is a recent problem - it is happening only 'these days' due to a server problem. But I can see such complaints submitted on this forum at least since Feb 2017. This is customer harassment!
Reply
Aircel Customer Care's response, Sep 29, 2017
Verified Support
Dear prinxx,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
Hi, your team is very good at responding to the initial complaints submitted here. But there are no follow up responses even after providing the details.
I have posted the problem I am facing in a separate complaint thread that I posted on this website. I was already asked for my details there - and I provided the required details on Sep 25th, 2017!
https://www.consumercomplaints.inaircel-unable-to-send-port-message-to-1900-customer-care-is-useless-c1706277
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