[Resolved] Aircel — Unknown Charges were deducted regularly by Aircel

Abdullahnafil

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600028

My Name is Abdullah and my Prepaid Mobile Number is[protected]

This is pertaining to the unknown charges of around INR 30/- has been charged with my number on 19th February 2017. Please explain why it has been charged to my number, when I am not in need any unwanted service from Aircel except telephone calls. This is an absolute cheating from Aircel and moreover every month I'm facing this problem with Aircel to charge my number unwantedly. Request you to refund my money immediately and do not send any sms or activate any unwanted services from Aircel without my knowledge.

I guess Aircel customer care is the worst in the world and no one seems to respond properly. Wondering how a senior officer doesn't have any knowledge on how it has been charged and she replied saying "Go and complain wherever you want", since she doesn't know how it has been charged. Is this the way you taught to speak to your clients ?..

Regards
Abdullah
[protected]

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Mar 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2017

Aircel Customer Care's response Dear Customer(Abdullahnafil),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Feb 23, 2017

Updated by Abdullahnafil Dear Aircel Social Media Team,

No one has got back to me so far. They themselves filed a complaint and sent a tect message with the docket number 1-[protected] and closed the docket without giving any solution or refunding the money back to my number.. I had been nicely cheated by your mobile network and the entire team. Absolutely wasting my time with you guys i guess..

Regards
Abdullah

Verified Support

Feb 25, 2017

Aircel Customer Care's response Dear Customer(Abdullahnafil),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 26, 2017

Aircel Customer Care's response Dear Abdullahnafil,

We would like to inform you that the Vas service has been deactivated and the amount has been refunded to your account.

Warm Regards,
Aircel Social Media Team