[Resolved] Aircel — unlimited packs

Sharma1210

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600030

Hi,
I'm sharma i had issue that with unlimited packs, morning at 3.00 am i have checked in my offers it showed that rs 348.00 free calls + data, so i thought it will be free unlimited calls and free unlimited data, so i recharged for rs 348.00, but now customer care saying that rs 348.00 pack is for 1000 mins of call and 3g for 2 gb data and u can use unlimited 2g data. Why they have not mentioned my offers itself, it is mentioned means i will not recharge and i will look for another plan. So aircel is cheating me. This is fair what they have done to me. So kindly change plan to rs 345.00 pack or do something. This is first time. It is happening every time.

Thank you
Sharma. M

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Sep 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Aircel Customer Care's response Dear Sharma,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Thanks & Regards
Aircel Social Media Team

Jul 23, 2017

Updated by Sharma1210 Aircel no: [protected]
Data of offer message: 22/07/2017 morning 3.00 am
Recharge data : 22/07/2017 morning 4.11 am
Mode of recharge : Paytm wallet
Transaction id : CHR[protected]

Verified Support

Jul 24, 2017

Aircel Customer Care's response Dear Customer(Sharma1210 )

We are forwarding your concern to the team. Please allow us some time to get back to you.

Thanks & Regards
Aircel Social Media Team

Verified Support

Jul 24, 2017

Aircel Customer Care's response Dear Customer(Sharma1210 )

We would like to inform you that we have verified your number and found that RC 348 recharged successful and the benefits also added to your account. Further, we request you to share the screenshot of offer for further process.

Thanks & Regards
Aircel Social Media Team

Aug 06, 2017

Updated by Sharma1210 Hi
I have got my proof and i have attached. They have mentioned data 1gb daily for 28 days. But they gave me only 2gb for 28 days. Kindly verify this and I need 1 gb daily for 28 days.
Thank you
Sharma

Verified Support

Aug 18, 2017

Aircel Customer Care's response Dear Customer(Sharma1210),

Our team tried reaching you on your no., but were unable to get in touch.We request you to provide us an alternate number and convenient time to contact you.

Warm Regards,
Aircel Social Media Team