[Resolved] Aircel — unnecessary balance deduction in aircel

Bipro Porey

from Kolkata, West Bengal

Address:

743377

Sir my mob. No. Is [protected] and aircel company cut my balance many times, they activate any service on my mob. No. Without my confirmation and cut the balance. After then customer care not pic up my phone, every time busy. So please i requested to you refund my balance positivly and also i cant to customer care number they blocked my number, deduct continue my balance from last 2 days rs 61 and rs 40

Was this information helpful?

No (0)

Yes (0)

Mar 5, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2018

Aircel Customer Care's response Dear Customer (Bipro Porey),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Jan 17, 2018

Aircel Customer Care's response Dear Customer (Bipro Porey),

As per our team, informing that your balance (Rs.134.75=(61.6+39.05+34.1)(not Rs:- 61+40) got deducted for making outgoing ISD COUNTRY " MALI -1A" call to this (sample number:- 223791#####, 223711#####) from 1/2/2018 at 19:02 to 1/8/2018 at 21:03, call duration 245 sec, ISD COUNTRY call charges got deducted as per 55p/sec. Hence, as a goodwill gesture, the amount of Rs 51+49=100 has already been posted to your main account on (01/10/2018).

Warm Regards,
Aircel Social Media Team