[Resolved] Aircel — unnecessary balance deduction, use less response | |||
Yesterday i done a recharge of rs 100/- in my aircel prepaid sim card. Today they have deducted the amount of rs 50 without informing any detail to me. I call the customer care tollfree number, they wont answer me properly. Then i check any value added service is activated in my number or not. The system give me no service is activated in my account. Again i called to aircell customer care and refund the amount, but the wont reply properly. I want my money back. Im so disappointed with this service Was this information helpful? | |||
Jan 13, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 13, 2017 Aircel Customer Care's response Dear Customer (premkumar[protected]), Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings: Any message received upon deduction: Warm Regards, Aircel Social Media Team Verified Support Dec 13, 2017 Aircel Customer Care's response Dear Customer (premkumar[protected]), As per our team, informing that you made a recharge in the main account only of Rs.30 added TT-Rs 22.42 so, based on your request VAS pack has been deactivated and Rs.20- has been credited to your mobile number as TT. Warm Regards, Aircel Social Media Team | |||
 3 Comments | |||
Comments
Dear sir I want to Port my Aircel number [protected] to Airtel but the porting code is not been released by the company kindly help
Aircel Customer Care's response, Dec 15, 2017
Verified Support
Dear Customer (Dhiraj006),
We would like to inform you that the UPC for your number is DM176939 which is valid up to 24/12/2017 12:00:00 AM.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
We would like to inform you that the UPC for your number is DM176939 which is valid up to 24/12/2017 12:00:00 AM.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
I am from jharkhand, my aircel no. Is [protected] and my sim is locked.. i want my puk code, please give me my puk code, its very important.
Aircel Customer Care's response, Dec 15, 2017
Verified Support
Dear Customer (subhendu chakrabartty),
Thanks for reaching out to us. Kindly share the following information to confirm your identity:
Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team
Thanks for reaching out to us. Kindly share the following information to confirm your identity:
Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 23, 2017
Verified Support
Dear Subhendu,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
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Thanks for reaching out to us. Kindly share the following information to confirm your identity:
Alternate no.:
Last recharge amount (Prepaid):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team