[Resolved]  Aircel — unresponsive

Address:Chennai, Tamil Nadu, 600 003

1, I was call to 121 from my mobile no of [protected]. Who was attend the call she was not full responsible answer and await my call she make disconnected. My request are Please Appoint the job fully responsibly person of customer care, Please you may check our audio as per your record.

2, My mobile balance reduce from rs.18 to rs.10 now a time, i was asking what is the reason.
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Jan 23, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Dec 08, 2017
Updated by Palanimalai
I was call to 121 from my mobile no of [protected]. Who was attend the call she was not full responsible answer and await my call she make disconnected. My request are Please Appoint the job fully responsibly person of customer care, Please you may check our audio as per your record.

2, My mobile balance reduce from rs.18 to rs.4 now a time, i was asking what is the reason.
Verified Support
Dec 09, 2017
Aircel Customer Care's response
Dear Customer (Palanimalai),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Media Team
Verified Support
Dec 11, 2017
Aircel Customer Care's response
Dear Customer (Palanimalai),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

deduction date was 08/12/2017 and time approximately 12.45 pm Rs. 8, 1.45pm Rs. 4 and 2.15pm again Rs.2.
Still now not answering properly. Same date i was called 121 and 198 they were refused my complaint, further reference you may clarify those audio.
Aircel Customer Care's response, Dec 12, 2017
Verified Support
Dear Customer (Palanimalai),

We would like to inform you that your balance dropped for doing outgoing call and if you need a Prepaid bill then kindly visit nearby Aircel store along with the following valid documents for further assistance:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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