[Resolved] Aircel — unresponsive | |||
1, I was call to 121 from my mobile no of [protected]. Who was attend the call she was not full responsible answer and await my call she make disconnected. My request are Please Appoint the job fully responsibly person of customer care, Please you may check our audio as per your record. 2, My mobile balance reduce from rs.18 to rs.10 now a time, i was asking what is the reason. Was this information helpful? | |||
Jan 23, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 09, 2017 Aircel Customer Care's response Dear Customer (Palanimalai), We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better: Date & Time of deduction: Any message received upon deduction: Warm Regards, Aircel Social Media Team Verified Support Dec 11, 2017 Aircel Customer Care's response Dear Customer (Palanimalai), We hope that our team got in touch with you and shared all the requisite information. Warm Regards, Aircel Social Media Team | |||
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Still now not answering properly. Same date i was called 121 and 198 they were refused my complaint, further reference you may clarify those audio.
We would like to inform you that your balance dropped for doing outgoing call and if you need a Prepaid bill then kindly visit nearby Aircel store along with the following valid documents for further assistance:
1. POA (Proof of address)
2. POI (Proof of Identity)
Warm Regards,
Aircel Social Media Team