[Resolved] Aircel — Unwanted subscription and charging

J D Praveen Kumar

from Chennai, Tamil Nadu

Address:	600 116
Website:	www.aircel.com

I would like to bring to the notice of the company that the amount i topup for my prepaid number is unwantedly deducted by your company.. First there was some mobi music rs.35 was deducted twice. Even i sent a stop sms again the same thing happened.. Secondly there was this fun bazaar.. First an amount of rs. 35 was deducted when i sent a stop sms i got a msg that i was unregistered in vas sms.. I didnt understand anything.. Again yesterday amount of rs. 50 was deducted from my prepaid number.. I have not subscribed to any mobi music or fun bazaar.. All this amount you deduct is hard earned money. Please request you not to follow this malpractise to cheat the customer.

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Jun 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear J D Praveen Kumar,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

May 05, 2017

Aircel Customer Care's response Dear J D Praveen Kumar,

We would like to inform you that as per the records, we have found that the download request of TECHFB50 pack was initiated from your end through WAP mode on 25/04/2017. Hence, the charges found were correct.

Thanks and Regards,
Aircel Social Media Team