[Resolved] Aircel — want to get calls details for my call details and ask questions regarding why i was charged rs.100 for my sim.

Chemtatrawta88

from Kokrajhar, Assam

Address:	Aizawl, Mizoram, 796009
Website:	consumercomplaints.in

Sir,
I am mr. C lalchhuanawma and i would like to request for calls details or log for my sim [[protected]].
Secondly, i would like to know why i was charged rs.100 for new sim at local aircel office, as my sim card was blocked in my phone and can't be taken out and be use anymore. While vodafone provides free 4g sim cards when registration with adhar card (My aircel sim had been adhar registered).
My email address :- [protected]@gmail.com

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Oct 11, 2017

Complaint marked as Resolved

Withdrew complain..

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Customer (Chemtatrawta88),

Regarding the call details, we request you to visit your nearest Aircel store along with the following documents:

1. POA (Proof of address)
2. POI (Proof of Identity)

Regarding the SIM replacement related concern, we are forwarding the same to our team. Meanwhile, please share the following details in order to look into your issue:

Aircel Store's address:
Store executive's name:
Date of visit:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Customer (Chemtatrawta88),

We would like to inform you that our team called on the number [protected] but the person who received the call was unable to communicate either in Hindi or in English.
So, please share an alternate number and the address of the Aircel cell city where you have been charged (Rs 100) for the SIM replacement.

Warm Regards,
Aircel Social Media Team

Oct 11, 2017

Updated by Chemtatrawta88 [protected] is my alternative number..
Aizawl is my city and Rs.100 had been charge at Aizawl main office..i also had Vodafone sim but they provide us free sim while we update with adhar card..

Oct 11, 2017

Updated by Chemtatrawta88 I would like to withdrew my first complain or question..
As i already know the concepts now

Verified Support

Oct 12, 2017

Aircel Customer Care's response Dear Customer (Chemtatrawta88),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 23, 2017

Aircel Customer Care's response Dear Customer (Chemtatrawta88),

As per our concerned team, we need the complete address of the Aircel cell city (Aircel store) where you have been charged (Rs 100) for the SIM replacement so that we can look into the matter and needful can be done accordingly.
So, please share the same for further proceedings.

Warm Regards,
Aircel Social Media Team