[Resolved] Aircel — without permission, illegal deduction of money through sms activation pack

Ghana th

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110089

Aircel has been fraudulently deducting account balance through ndmc170317sms2 activation taking any kind of permission from me. Even though i have deactivated it many times, they deliberately activate it again and again. Their dishonest intention can be found as they activate it early in the morning at 4:31 am on 15 dec 2017, 3:57am on 30/11/20178:21 am on, 22/11/2017 where customers are asleep and can't remember it. Please take relevant action. Those aircel subscribers who face similar problem can can file a similar law suit together.

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Jan 20, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (Ghana th),

Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 19, 2017

Aircel Customer Care's response Dear Customer (Ghana th),

We would like to inform that you have been charged for the activation of Rs 2/- auto-renewal SMS pack. Hence, charges are found correct and no waiver is applicable. The pack was already deactivated from your end via USSD *121*02#.

Our team tied to call you at 10:25 AM. However, the number was switched off.

Warm Regards,
Aircel Social Media Team