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[Resolved]  Aircell — refund not credited for cancelled tatkal ticket

I booked tatkal ticket on 15th july 2019 but its status is in wait list. So i cancelled tatkal ticket. Now i checked the refund status, it shows that money refunded and credited to the bank name zkpy. Details of the transaction given below.
Complaint about refund status of cancelled tatkal ticket:
Pnr no:[protected]
Canc id:[protected]
Refund id:[protected]
Money not refunded but it shows that money deposited in zkpy bank
Complaint marked as Resolved 2019-07-24 23:26:48

Complaint Status


[Jul 17, 2019] Aircel customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    39%
    Complaints
    9082
    Pending
    3566
    Resolved
    2660
    phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    location
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002