AirIndia — irresponsibility

3 Reviews
 Kritika Agrawal Satsangi on Jan 5, 2019
Me and my husband were travelling to pune from jfk, newyork via delhi.
We transferred our luggage in delhi..
But we did not get one of our bags..
Air india staff was not helpful..
For 24 hours they were not able to tell anything about the bag.. Also stoped picking our calls..
Very irresponsible
Cant even track a bag in their own flight..
Disappointed a lot..
Complaint comments  2 Comments     Updated: Share0Tweet0


There is no suficient information from author as the autor did not show:-
0. FULL NAME / address / email
1. e-ticket, it must contain 13 digits
2. Boarding pass
3. BAG TAG for each piece of baggage
Such documents are absent and not attched .

All complaints on missing/lost/damaged baggage have to be submitted
to the air carrier at the air port or at the site of the air carrier not later than 7 or 21 days following the flight.

The agent of the air carrier must issue PROPERTY IRREGULATION REPORT (PIR) or DAMAGED REPORT to each passenger who had submitted the complaint immediately.

The responsibility of the air carrier is limitted by Indian law and by the ICAO convention.

The air carrier has 15 or 21 days either
- to deliver the baggage to your home
- to compensate
- to issue the other decsion
following the receipt of the correct complaint from the passenger.

Note, it is usless to request the same subject matter more than 2 times from the same service provider.

All disputes in 15-21 days following the correct complaint receipt, PIR or DAMAGE REPORT issuance
are subject of the examination by Indian court.

The expected expences for legal assitance can be:
-- government fees [2000 ruppes ],
- legal fees for assistance of a lawyer or of legal professional [ from ~5000 rupees till 12000 depening upon the complicity and length]

The fair court must compensate all material losses, moral harm, paid servics in final judgemnt .

I am not associated with the above service provide or with the air carrier, who

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at}, where {at}[email protected]
Very arrogant behaviour of air India attendents changed the seats while borading and their answers are not quite relevant .

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    AirIndia - irresponsibility

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