Airlink.in — About the employee

We are having a problem with the wifi connection since yesterday and we are complaining about this since yesterday. The employee's name is maybe Hiral Patel Airlink(got to know about his name via truecaller) his phone number is [protected]. You may crosscheck. At first, when we call him he just told us to wait 10 min and now it's been 7 hours since he told us. We trying him but he didn't pick up the phone now. SO we tried him from another number. So then he picked up as soon as I started complaining about the connection he disconnected the phone and not I have tried to call him 10 times but he isn't t answering. I am complaining about this because this thing happens every week. I don't know what they do but they cut the connection every Saturday in the evening and as the next day is Sunday They just tell us it's Sunday today so they don't work. This Thing is happening every week. At least they also didn't discuss the problem like what has happened. Also, the employee(Hiral Patel Airlink) took money on 17th June only for the renewal of the wifi package. And now he is behaving so rudely with us. I want you to take strict action against him.
Also, I want a refund of the money that we have given to him as we are planning to shift to some other broadband.