Airports Authority of India — compensation from air india

Address:

New Delhi, Delhi

Dear sir / madam

I had mailed the exact following subject to air india authorities and they reverted back saying they will get back to me but did not!
The issue was the following.

Background
I had booked a flight from kolkata to madrid on 30th october 2018 for 22nd january 2019 where originally might flight timing was as follows
Kolkata to delhi: 10.00 am to 12.20 pm
Delhi to madrid: 2.55 pm to 7.30 pm (Local time madrid)
Then the airline kept on rescheduling the flights and on the date of travel they delayed the kolkata to delhi flight to 11.10 am and preponed the delhi to madrid flight to 2.00 p. M. I was quite skeptical of the timings of the flight and inquired the same on the air india desk of kolkata airport. There i came to know they would let us board in only if they are sure that we will be able to catch the madrid flight and if not would reschedule our flight. Also, there were apparently 7 to 8 passengers in transit for the international flight.
They finally let us bard in and destination checked in. But, we missed the connecting flight for whatever reason and were rescheduled to lufthansa via frankfurt and immigration was canceled for the same and assistance was provided.

Issue
1. We were allowed 3 pc of 23kg which was mentioned on our boring pass because we had student visa under student maharaja offer and we confirmed the same from the air india authorities in delhi and they assured us that they would inform the lufthansa airline authorities about the same but i and my friend who had the same issue (And had to pay together despite having different ticket numbers) had to pay rs. 17, 225.00 each for the extra baggage as ai authorities did not convey the same to them (Even though it was mentioned 3pc on our ai boarding pass).

2. We were made to throw all our duty free liquor on the delhi airport bought on the kolkata airport (Since we did not know we would miss the flight from delhi to madrid we knew we had no time to purchase the liquor on the delhi airport) even after showing it was sealed and the receipt of the duty free shop.

Attachments to support my claim
1. Air india ticket and all the rescheduling done
2. Delay certificate
3. Rescheduled lufthansa air ticket
4. Boarding passes (Mentioning 3pc on the ai boarding pass)
5. My visa proving that it was a student visa (Type d)
6. Lufthansa receipt (Lufthansa authorities mailed the separate receipt of me quite late this is why there is a delay in this complaint mail to you. But now since they are not replying it is your duty to coordinate since it was due to your miscommunication that it took place in the first place)
7. Duty-free liquor bill

I sincerely request ai authorities to look into this matter and refund the monetary losses that i faced because even you would agree on the thing rs.[protected]+1430) is not a small amount for the fault which was not ours. I personally like air india a lot and would continue to travel with this airline in the future too. I sincerely request you to confirm with your authorities and then help me out for all the monetary mishaps i faced. The non-monetary losses cannot be compensated but at least that would be accounted for automatically with the monetary losses being accounted.
I will be available on my spain number (+[protected] in case you want to clarify some things which you were not able to understand through my mail.

I will genuinely ad eagerly be waiting for a positive response from your side. Hope you understand my situation and help me out as you clearly understand this was not my fault in any way. When i booked a flight there was a 3 hr layover and no once, at least i could not imagine that from 3 hr layover i will land up in a situation when i will miss a flight. And on top of that would get to hear from an ai staff that “take it easy the madrid flight has already left” as soon as i get down the plane and ask for assistance. Extremely disappointed as expected a much better experience from air india.

Regards
Rashika khetriwal