Airports Authority of India — complaint regarding misbehavior and forcefully extortion of airport entry charges

Address:Kolkata, West Bengal, 700007

Respected sir,

I would like to bring to your kind notice that to at 19.25 i had entered airport in my maruti scross registration no wb12d 8203. To drop my wife and daughter.

I left immediately after dropping them and was at the exit gate well within the stipulated time that is 19.33 which is within 10 minutes free time.
The person at the counter asked us for the payment. I told him that we are well within 10min free time but he started arguing. I asked him to show the watch which clearly showed 19.34 and when i tried to take the snap of the same he almost jumped out to snatch my phone. Instead of fighting with him any further we paid him and left.
This kind of high handedness, misbehavior and forcefully extortion of money was not called for. I immediately called up airport police station and made my complaint.. At least brought this incident to their notice and then called your office. As advised i am writing this mail in a hope some action would be taken.

Regards,

Ravi choudhary
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Comments

Same thing happened to me today ie 26 Nov 2017 at 1624 hrs at exit 2. Why aai not installing cctv camera . They talked in filthy language and goondaism giri. Aai should immediate take action by filing fir against these goondas and black list s.s enterprise.
Respected Madam/Sir

Yesterday that is 29.12.2017 we arrived at Netaji Subhas International Airport Kolkata at domestic terminal by JetConnect flight 7003/S240966 at around 18:30 hours and proceed to collect our luggage from belt no 8 and was highly surprised to find that not a single trolley available within the complex along with other passengers we tried to locate one but could not find a single trolley and ultimately had to pull and push my luggage all the way to the pick up area. we were totally exhausted by the time we left in our car.
Madam/Sir I also put in a verbal complaint to the Airport Manager on the premises and she just was quite casual informing me that she had received complaints from other and that they were trying to solve but having had further discussion with others I have been told that this is a regular harassment at Kolkata Airport
Also being a frequent flier from Kolkata airport I have found majority of the trolleys in poor and defective conditions where passengers have hard time to push the same.

Hope that appropriate actions will be taken in this regard.

Regards,
Shabbir Lakdawala
[protected]

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