Airports Authority of India — impromptu and delayed wheelchair service

Address:

753004

This is in accordance to my journey with air india flight ai670, bbi-bom on 16-aug-2017 which is to depart now at 1615 hours. I am travelling with my both physically challenged parents, one with paralysis and other with osteoarthritis, hence had booked two wheelchair s in advance.
When i reached the airport and ask for the service, the attendants and supervisors sitting there didnt respond and were busy in their own talks.
Request you to take required action on this issue.