[Resolved]  Airports Authority of India — indigo airlines check in baggage mishandling

Address:	122002
Website:	www.goindigo.in

I have booked indigo airlines flight pune to delhi on 25th of july 2017
Flight -6e-863 pnr no mivhme

I was assisted by indigo staff (Two girls) to get boarding pass through web check in at counter before indigo baggage scanner.

Was having a small duffel bag to register as check in luggage, went to indigo baggage scanning counter, scanned my bag, the person on duty tied blue tie on it and he asked labels to the lady sitting to opposite side of scanner.
Mean while he signaled me to go.

When i reached delhi airport and did not find my bag, reported incident to indigo counter, the lady at desk explained since there is no mention of check in luggage on boarding pass there is no luggage arrived at delhi.
I explained all events happened at pune airport luggage scanning counter, then she interacted on phone to pune airport indigo staff.
According to input given by her bag was at pune airport, and can be connected to next flight from pune to delhi
However due to time constrains, i requested her to arrange holding of bag at pune airport with indigo concerned staff till my return. Also indicated my readiness to collect bag from them on my own.
She coordinated smae and provided a contact number of pune airport indigo staff in her handwriting.

After return to pune as informed by her contacted on number, i had to expalin all details to five times to different persons. Each time attendant would ask me incident defeatils and assure to look into it and request to call back in half an hr.
Till date nothing happened, no response.
Today i received reply from indigo customer care that no baggage as chek in baggage is registered on my name against said pnr.

I strongly demand for
A) names of staff available at pune & delhi airport on 25th july, am claiming to have interacted.
Pune airport cctv footage focussed on luggage scanner counter between 3.30 to 4.30 am
Gentleman on duty at scanner desk and gentle woman at scanner desk.
This footage will clearly show my baggage being accept[ted by the gentleman, tying tag on it, asking labels to gentle woman ta desk, and signalling me to go.
B) cctv footage at delhi airport indigo help desk, this will be surely available because at same time i was interacting with your lady staff, an alarm was initiated from fire alarm system and concerned authorities came there.
This will proove my luggage existence, its collecting by luggae scanner staff at pune, and my interaction with delhi indigo staff which indigo customer care team is denying to happened in their email response.
In all this have invested my time and efforts, at no mistake of mine.
.
.