Airtel — 121 and 198 number of airtel very bad service

Address:

Amritsar, Punjab, 143001

When i dial 121 or 198 customer care number computer says push 1 and push 2 but when i want to choice other option like data and call detail pack or any other service push button not working,, i push 10 time 4 button for complaint but switch not work,, there is no any option for talking with custmer care repersentive,, im very upset i tried 100 time 121 number but no any direct option for submit my complaint even 99 time switch not work for choose any option,, other compnys vodafone and idea is better customer service then airtel,, there is one direct option for talk with exsective,,, very very bad service