Airtel — 15 years old active phone number suddenly died and no record in Airtel

Hi,

I have a very urgent case to be addressed. I had been using my airtel number +91-[protected] from the past 15 years. Never ported, never changed, daily using and fully active. All of sudden, since 30th Nov 2022 morning there is no signal on my Airtel number, tried changing phones too, but no luck. Calling on the number says "This number does not exist".

As a first step, we went to Airtel's head office, Kapurthala, Punjab. They said that the number is not in Airtel's records, the number never existed. The phone number is dead. Called the customer care thrice, they declined to register the complaint and said number doesnot exist in their database.

This is completely false, I have been actively using it and recharging it consistently, even recharged 10 days ago. I have the transactionIds of my recent recharges and sms from Airtel from where you can track back that my number was actively being used. I also received/made multiple calls as per my daily routine the day before I lost the connection.

I am shocked to hear that the number is nowhere in the Airtel records now, while it was active and working till yesterday.
What I understood, is that the record is totally deleted from Airteel's database, it is a major major incident and security breach from Airtel and I am going to take a major action if that is the case. Before I escalate, kindly check your logs and provide me the details what happened to my number.

Also, I had the Airtel App installed in my phone and suddenly today I am logged out of that too. I cannot access My airtel account from there too.
Furthermore, there was no pending paper work, no pending documentation no pending KYC related to this number, and never received any SMS/Call about it.

Since the number is 15 years old, and my default number, I have so many bank and other important accounts linked to this phone number. I am ready to provide all the proofs, eveidences, adhaar card everything to get my number back. Take it seriously and re-activate my phone number as soon as possible.

Kindly investigate, give me a complaint number and provide me the details what happened to my number, why is it not showing to your records. You can reach out to my alternate number: +91-[protected] or email id: [protected]@yahoo.co.in

I need the following answers:
1) Number was active and in use and fully recharged with validity more than 30+ days, why is suddenly not in your records?
2) Who deleted the record from your database?
3) I can share the recent transactionIds of my recent recharges, cant you track back from those to confirm this number existed even until my recent recharge 10 days ago.

Check your logs and provide me the answers, I need answers. This is a major issue.
If you have to restore my number from your database backup, do it. I need my phone number back.