[Resolved] Airtel — 349 plan does not give the 1 GB data daily as promised

Poothodiyil Sudevan

from Valapattanam, Kerala

Address:

Chennai, Tamil Nadu, 600 049

I had seen your advertisement on electronic media etc about Rs 349 charges which promised me free local and STD calls to any network and a daily data of 1 GB for 4G mobiles. Based on this I advertisement I have recharged by prepaid number twice with the same amount for the past 2 months. The first time I found I was not being given this 1 GB daily, I assumed it was some error and so I recharged for 53 Rs and got my 1 GB data. Now again after my second recharge I fnd the same problem i.e: Im not being given my 1 GB data.

When I called help desk they informed me that I m not eligible for this recharge.

Received the same answer from AIRTEL appellate / nodal officer as well ! Thy have asked Marketing dept to contact me !

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May 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 27 April 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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