[Resolved] Airtel — 3g service instead of 4g

mmmmmm123456

from Saharsa, Bihar

Address:

Aurangabad, Bihar, 824143

Dear sir/mam,
I purchased a new airtel sim ([protected]) @ rs 290. Offering free calling & 1gb data per day @ 4g network initially it worked @ 4g network but after a weak it begins work on 3g network. I visited airtel store they are not responding well. They are saying airtel 4g network has been closed on your area. Kindly take a legal action. And airtel challenge for a open network. Where is open network? Plz take a legal action regarding this. Thnku & have a nice day.

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May 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 19 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 22, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Apr 23, 2017

Updated by mmmmmm123456 I purchased a new airtel sim @Rs 290 ([protected]) offering all calls free & per day 1gb data on 4g network. But after purchasing after a weak it begins work on 3g network. I visited airtel store they are not responding well. Kindly take a legal action regarding this subject. Airtel challenge for a open network, where is open network. I have submitted a complain also but till today no any action has been taken.

Verified Support

Apr 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd