[Resolved] Airtel — 3G service giving instead of 4G

navneetgund

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	www.Airtel.in

Few months back, in response of Airtel offer for recharge at Rs. 345 for unlimited calls and 4G data, I made recharge accordingly and since beginning I never got 4g service. Yesterday, I tried to contact their customer call executive at 121 and got reply that since I have 0 balance in my account hence call can't be continued. What ridiculous this approach was? I have made recharge for unlimited calls than only to talk to their customer care executive I have to recharge separately?

Even, yesterday on dated 26.04.17 I have made recharge of Rs. 399 for unlimited calls and data and despite that still at my phone (MI 4I) in operator icon its being displaying as Airtel H instead of Airtel 4G or LTE. Regarding this, I have already mailed complaint to Airtel, however, not received any reply for so far.

I request to Airtel, please look into the matter and provide your promised services of 4G for which I have already paid and despite that getting inferior service.
Navneet
[protected]

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May 29, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Airtel Customer Care's response Dear Navneet,

This is with reference to your post, dated 26 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 28, 2017

Airtel Customer Care's response Dear Navneet,

This is with reference to your post dated 26 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd