[Resolved]  Airtel — 3G/4G not working properly and getting continuous EDGE service in 2G

Address:Chennai, Tamil Nadu, 600044

Dear Airtel,

I am using airtel prepaid since last 7 years. How can i raise a complaint in care number. I can't complain via 121 and 198. I don't know whether those numbers are for customer care or something which makes irritation to customers. Today i tried so many times to contact a customer officer. There was no any option to contact them in 198 and 121. Those numbers are giving only informatios. This is very disgusting. And here is my complaint.

I am recharging around 1000rs per month for airtel 3g/4 service. If i use more than 15 mins, it is automatically turned to 2g service. Every time i cane restart my mobile. I need to fix this iaaaue on priority. I got my new 4g sim. This is happening in multiple locations wherever I'm moving.

Pl revert on customer care number and above complaint as well.

My name is R Ulaganathan. Mob number : [protected]. Mobile number is registered in my brother's name R natarajan. My present location is Chennai, chrompet. Pin 600044.
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Apr 7, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 25 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 04, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 25 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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