Airtel — 4G Services provisioning

Wajahat Iqbal

from Gurgaon, Haryana

Address:

Hyderabad, Andhra Pradesh

Mr Mittal I am not happy at your Company 4G services launch in India.I am an NRI who is on business trip to Hyderabad (AP) and 5 days back purchased a new pack of 4G from the retail dealer in Hitech City (Madhapur).Later I come to know that the Service is not getting activated because your Sales Team has sold me a pack with a wrong SIM number and wrong Mobile Number.The case has been registered with the local Airtel Sales Team but no response since 3 days !! What is this going on .. I am a Telecom Engineer myself and amused at this pathetic service.You can reach me on at [protected] & Twitter @WajahatIqbal2.Simply putting great Billboards on Banjara Hills & Jubilee Hills will not help if the QC and Sales/Support process is weak.I have worked globally and know the service turnaround of other Telecom Providers very well. I hope Airtel take a lesson from this delay in Service provisioning.Thanks - Wajahat Iqbal Email: [protected]@yahoo.com

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Iqbal,

This is with reference to your post dated 08 October 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Wajahat Iqbal

from Gurgaon, Haryana

The Issue has been resolved but with great help not of AIRTEL but the poor subdealer who was on heads of the Sales and Support Staff of Airtel to get this resolved after 6 days .The Subdealer at Madhapur is Mr Dileep Kumar (Mobile No: [protected]) should be commended .

[email protected]

from New Delhi, Delhi

Hi Airtel,

I have complained multiple tiles for bad, very bad network coverage in Noida Sector 57. Just near to you Airtel office.

But nothing had happened till. No one came to check or not even your service getting better.

Please suggest where shall I contact.

Ashish

[protected]