Airtel — 4g sim activation from 3g sim

Hi

On friday evening i. E, 15th june 2018, i went to vanasthalipuram airtel showroom and got 4g sim card (By providing adhar card). I already had 3g sim and i want to update to 4g sim. They gave one sim card and told to insert after 2hrs but its been now more than 48hrs sim card not activated. Now old sim got deactivated and new sim not activated. This is surprising howcome both sim cards not working. I didnt expected this from airtel. Now i am feeling unnecessarily i have ported from other network

Regards
Venkat
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