[Resolved] Airtel — [protected] | |||||
On 02 November 2018, I visited Airtel Gallery, Gachibowli, Hyderabad to raise a request to change my Postpaid connection into Prepaid. By end of the day i received the confirmation from Airtel via SMS that my request has been processed and now it's under service is Prepaid, hence i have to do first recharge from the authorized Airtel shop or local mobile. Since then unfortunately i m unable to do my First recharge, I visited several times to Airtel galley they only give false assurance that Back End Team is working on this technical issue. When contacted Technical (Dialing 198) they confirm everything is working fine and well there is no problem please visit Airtel gallery to do your first recharge. Now after visiting almost 5 times, My problem is not solved hence i m requesting CONSUMER COMPLAINTS team to look into this and get this resolve at the earliest. Was this information helpful? | |||||
Nov 9, 2018 Complaint marked as Resolved Today (09th November, 2018) I got the call from Airtel and they said issue has been resolved. Finally my mobile network connection services has been resumed.
Thanks to everyone who ever has extended support to resolve this issue or atleast convey the problem to Airtel.
Regards
Venu Airtel customer support has been notified about the posted complaint. | |||||
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