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Airtel — about balance deduction without my consent

I am a airtel user two year ago company give lifetime validity and from nov 18 they asking for reacharge for both incoming and outgoing i done reacharge 35 rs which expired on 26 jan and they increase my validity upto 27 jan and deducted 23 rs from my account without my permission can any one help me that company deducted balance from customer without consent of customer. Please provide solutions
about balance deduction without my consent
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Complaint Status


[Jan 30, 2019] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    44282
    Pending
    0
    Resolved
    19609
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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