[Resolved] Airtel — activation in 4g sim upgrade and postpaid to prepaid connection

vipuls4

from Bengaluru, Karnataka

Address:	411021
Website:	www.airtel.in

I was experiencing network issue in last month (June), so i contacted to customer care. They advise me to upgrade my sim to 4g sim. I did that on 28th june 2017, since that day i am not able to use airtel service. I went to airtel gallery on 2nd july 2017 and purchased new 4g sim at rs.25 for my postpaid connection.
Again that sim is not showing any signal/network on any phone. I raised a complaint again for this issue but this time they said your number is active in our system don't know why you are nor having signal. Now they given other resolution is to transfer my postpaid connection to prepaid connection to get service available in 24 hours. I apply for prepaid connection on 12th july 2017. Still sim is not in active mode. No signal/network on phone.

Last conversation with customer care :
Junior : you number is not reflecting our system.
From senior executive : your number is active just dial 5909

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Sep 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 18, 2017

Updated by vipuls4 Service ticket Number as Follows:

77394439
77399556
77507675

Jul 19, 2017

Updated by vipuls4 Thank for your response.

Today again I called customer care to ask status of my SIM activation, they said we will not raise a complaint from here you need to drop a mail regarding your issue to nodalofficer.[protected]@in.airtel.com they will look into this issue.

I got shock by listening this resolution and answer from them.
If we not complain or tell the issue to customer care to resolve it then to whom should we approach? consumer court? ( Call reference ID: cdmnp[protected]).

Junior executive Said: Your document not uploaded in system. We can't raise a complaint from our end. because we not see you number details in system.

Senior Said : Your documents are uploaded in system and it shows active also. But we cant raise a ticket for this issue.

I need a resolution as early as possible. I got irritate by keep calling customer care. No one is giving proper info and now I loose the hope from customer care also after hearing this kind of response. Only consumer court left to help me out.

Please provide me the Estimated time to resolve this issue.

Jul 20, 2017

Updated by vipuls4 When I supposed to get it resolved. Please provide the updates with Activation of my SIM card.

Jul 21, 2017

Updated by vipuls4 Any updates on it.. still not having network on SIM

Jul 24, 2017

Updated by vipuls4 it not resolved yet. I received a call from Airtel person on last 21/07/2017 and he assure that SIM will get activate in next 24 hours. Don't know what airtel guys are doing. Seriously its not accepting. Even i checked with Airtel executive person who sits in my office premises, he said my airtel number is not reflecting in AIRTEL prepaid system.

Its really ridiculous. And this what you called a APANA NETWORK you are really fool your customer and people with your advertisement.

Jul 24, 2017

Updated by vipuls4 Airtel executive who sits in my office premises, he is also not looking into my issues on high priority. he knew that I am suffering from this network issue since last month.

Still he not taking action and steps to get it resolved by escalating the issue from his end. I took a PREPAID SIM from him only. I need an answer from you that why you keep a executive in office premises to help your customer to resolve their queries or just to do marketing of your PLANS. First try to provide a proper service. I have last option to file a proper complaint against AIRTEL. Like they force me to convert from POSTPAID to PREPAID. I loose my benifits in it. And still they are not activating my SIM CARD.

Jul 25, 2017

Updated by vipuls4 NO updates from Airtel. Good Going Airtel.

Jul 26, 2017

Updated by vipuls4 @KarishmaChauhan : When this issue is going to resolve. Any Idea.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 18 July 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Aug 01, 2017

Updated by vipuls4 What resolution you have shared with me?