[Resolved]  Airtel — Activation o[censored]nsubscribed services

Address:560048
Website:www.airtel.in

I'm having the "worst experience with airtel"
I had traveled to usa in jan 2017. I had sent an email to [protected]@airtelindia.com to enquire about the "the process and charges to activate the international roaming on my number". This was purely an inquiry, however the airtel customer care misunderstood my email about this enquiry and activated the international roaming on my number without my consent and necessary approval. I had not used any mobile data on my no and still i got a bill of rs 8295/-. After coming back from usa i have called customer care multiple times (12-15 times) explaining the same issue to 12-15 different customer care executives who agreed that the mistake was on their part and the charges should have not been levied. However, no action has been taken on this till date.
I have been offered many discounts on my bill amount by customer care managers and the issue has been escalated to the concerned team many times but i didn't get any positive response from the airtel. The only thing they offered me is a discount of rs. 4000/- on the bill amount.
Finally my no was deactivated and i had to switch to a new number.
If i have not requested to activate any services on my number, why should i pay the charges. I want airtel to do a through background check (Either an email or a phone call recording from my side) on which i have requested to activate international roaming on my number.
Secondly, if the credit limit of my number is rs 1300, how can airtel let my services run without an interim bill payment. What is the meaning of having a credit limit on the number?
I'm really frustrated with airtel and its customer care executives as nothing was done to resolve the issue in past 3 months. The customer care executives don't even have the knowledge about plans and charges. Every time i have to talk to different customer care executives and explain the entire issue and every executive tells me that the issue will be resolved.
Now airtel has started calling my friends and relatives and harassing them on a call. This is a highly intimidating behavior and is not expected from a company like airtel. When i have shared my address and id proofs with airtel why can't they directly contact me on my address or on my alternate contact no. This is not at all expected from the company like airtel.

Kindly reach out to me for any clarification on the below mentioned details

Thanks,
Himanshu goyal

Email: goyal. [protected]@gmail.com

Concerned no: [protected]
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May 26, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2017
Airtel Customer Care's response
Dear Mr. Goyal,

This is with reference to your post dated 22 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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