Airtel — address verification pending for airtel 4g hotspot

I bought 4g hotspot device plus sim on 16th august 2018 from airtel store. During purchase store person told me that the address verification would get completed by 18th august 2018 but no one called or visited my location yet.

I got the device to do work from home to connect from my hometown to take care of some urgent work.

When i called airtel customer care on 18th august the representative also said the verification would get completed on 18th august itself. But no one came to verify.

I called customer care today and they said they don't have any information about the address verification. It's highly frustrating.

Inform the customers properly on the dates. What do customers do for the emergency situation like mine? We cannot wait indefinitely keeping our home doors open and looking for address verification agent to come.

Also, i'm using airtel prepaid and airtel broadband for the same location (I mean i reside in the same address which was used to provide fixed-line/broadband). So airtel should be reasonable enough in deciding address verification.

Even in my case if it's important to do verification at least let me know the exact date.