[Resolved] Airtel — After Postpaid to prepaid conversion unable to recharge

Vijay Potluri

from Mumbai, Maharashtra

Address:

560064

I have converted my Airtel number ([protected]) from postpaid to prepaid 3 week s ago. When I try to recharge error msg appears 'Please enter a valid Airtel number'.

I can receive calls but not able to make any outgoing calls because of insufficient balance. I tried to log a complaint at Airtel site, but after filling the details I cannot even click the Submit button. I have been using the same number as postpaid for years. This is a very poor service from such a reputed brand.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Apr 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 24 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Related Airtel reviews

View all 54497 Airtel Reviews

Comments

alok2604

from Bengaluru, Karnataka

Hi,
I have converted my airtel numer([protected]) from postpaid to prepaid 3 weeks before, but after that I am not able to recharge. I visited Airtel store many times may be more than 10 times. Everytime Airtel person s are saying they are sending email to their respective team but why they are not resolving he is also not aware.
I am totally helpless.since I am using this number since years so I can't change this number also. I cannot believe that Airtel is providing so cheap service.
Please look into this in priority.

Thanks,
Alok

Susiloram

from Chennai, Tamil Nadu

I have change my airtel #[protected] postpaid to prepaid on 19th june 2017 and after that i am not able to recharge.
Airtel has become very poor in service which i never faced since years.
instead of many complains airtel customer care is not resolving the issue.

Ashok108108

from Bengaluru, Karnataka

I have converted my airtel numer([protected]) from postpaid to prepaid 1 weeks before, but after that I am not able to recharge.

I visited Airtel store many times may be more than 10 times. Everytime Airtel person s are saying they are sending email to their respective team but why they are not resolving he is also not aware.

I am totally helpless.since I am using this number since years so I can't change this number also. I cannot believe that Airtel is providing so cheap service.

Please look into this in priority and update me on [protected].