[Resolved] Airtel — Airtel 3g is not activating after recharging 3g packs

Sujit Sutradhar

from Mumbai, Maharashtra

Address:

Birbhum, West Bengal, 731236

I have recharged (On [protected]/ prepaid/15-june-16 11:30 pm) of rs 9/- from paytm (Airtel confirms and texts trans id [protected]) of 25 mb 3g for 1 day, but 3g is not activating, (Fyi in my area 3g network available, crosschecked by my family member's working 3g network in same area), and its not 1st time, several times i have lost my money by recharging rs 51 night pack on this no, they are activating 2g for these short time 3g packs.

121/198 nos are wasting of hours of time and ultimately no response at night time, also [protected]@in. Airtel.com, no reply of mail

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Aug 12, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 16 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

nithin1234

from Ernakulam, Kerala

Few days before to study in an exam I recharged at 9pm and its activated only about 11:30. I received a message from them telling it will activate in 30 minutes. After some days I recharged same in morning time, the same happened. Technically they dont need 30 minute to activate a plan. Since the 30 minutes is cheating, they are not even activating after few hours. Everything expires at perfect time. Then I tried to contact customer support, normally with most operators we hear you in queue you have to hold, but In Airtel they just cut the call telling all lines are busy and not keeping me in queue. I tried 5 times and same happened, To reach customer care professional menu I have to go through so many options and they just cut telling busy. Its worst across all network i know.