Airtel — airtel 4g internet issue on postpaid mobile connection

Address:

Ranga Reddy, Andhra Pradesh, 500049

Dear forum,

I have been using airtel postpaid mobile connection for quite long time now and have requested airtel to provide 4g internet connectivity. They have initiated it and started charging ever since. But i am not able to browse internet on my phone. To fix this, airtel has changed the sim and said that the connectivity will be restored. I have raised the first complaint on 28th of october and it is 19 business days since the complaint is raised and no fix to the issue was provided till date. Each time i approach them over the call center, they just keep passing the call from executive to supervisor and floor manager and just give false promises but no resolution to the issue. I am being charged for 4g connectivity for more than a year but i was not able to use the airtel's 4g connectivity not even once. It is very distressing and depressing feeling that such a telecom gaint is taking days and days to resolve and none of the superiors is taking the issue seriously. I need the connectivity to be set at the earliest.