[Resolved]  Airtel — Airtel 4G LTE New connection - service complaint

Address:

Bangalore, Karnataka

I sent the below emails to Nodal Office, Bangalore - 17th June 2014 Hello again, After lot of complaints and follow ups I finally got the 4G LTE wifi router connection after getting the demo. However the speed and connectivity with which I was impressed in demo now it is totally opposite case. In the demo I got 14MBps speed and the device I got gives me 1.2kbps. I raised a complaint and a technician came to upgrade the firmware after which it worked only 30mins with 3-5Mbps speed and samething after that, most of the time it disconnects. I raised another complaint and no one has contacted me till now, I took the device to Airtel store - Nandi durga road. They got speed on 12kbps in there showroom, they raised another complaint. Is there not a problem with the device? Reference no. 56725563 for your airtel mobile has been registered on 16-JUN-2014 11:51. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 56734313 for your airtel mobile has been registered on 16-JUN-2014 18:51. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 In total there have been 3 complaints raised in last 2weeks, its less than two weeks since I got this wifi router. Is this the kind of service and response am I expecting from such a big brand at the start of my new service?? I want this to be fixed or replaced asap or please get me my money back. Regards, Sameer Javeed ********************************************************************************...⇄ Hello, Wow!! To my surprise, when I called customer care for my 4G issue again, I spoke to Bhushan pal who tells me my request is closed and disconnects me when I ask for manager because the request was closed without my knowledge. How can someone close the ticket without my knowledge and without resolving the issue? Shouldn't I get a text message when the request gets closed? Bhushan Pal disconnected me, I called back and spoke to Sushma BS who politely gives me all the details, promised me a escalation mail will be sent, which I am not sure how far this is true. She tells me her manager name is Harish H and Bhushan pal is her colleague. I request Airtel to resolve this, replace the device, get this taken care at the most priority level as the issue is from the day one I got the device. Never got the speed as shown with demo piece, never got least expected service from you guys, at least get me a good device and connectivity for the amount I paid to get the device. If I had not called now, I would have never known that requests are closed, because sending an email has never been effective. You people never action any email ASAP. Every email sent to you takes 24-48hrs to reply, then why is this given to escalate or complaint anything? Please get this working for me quickly, I can't pay the bill for something which I never used. Regards, Sameer Javeed ********************************************************************************...⇄ It is of no use writing it to the Nodal Officer's email address - as he never gets to know - its a small team who works on it and none are bothered about what customer is going through. None from the team have called me to have this taken care of. I walked into the Airtel Store of Nandi Durga road yesterday (19th June 2014), Mr Akhil Kumar checked the device - got me a sim replaced and promised the activation in 2-4hours. I got the sim around 3pm and till now the sim says Registration Failed. I called them again, I was told they will check and call back but never did and now they dont receive my call - I got the Airtel 4G router device on 6th of June 2014 and till date I have not used even for a day. I feel helpless, dont know where to go whom to ask and get this fixed :( :( :(