Airtel — Airtel 4G LTE New connection - service complaint

 
3 Reviews
Bangalore, Bangalore District, Karnataka, India
 Sameer HR
I sent the below emails to Nodal Office, Bangalore - 17th June 2014 Hello again, After lot of complaints and follow ups I finally got the 4G LTE wifi router connection after getting the demo. However the speed and connectivity with which I was impressed in demo now it is totally opposite case. In the demo I got 14MBps speed and the device I got gives me 1.2kbps. I raised a complaint and a technician came to upgrade the firmware after which it worked only 30mins with 3-5Mbps speed and samething after that, most of the time it disconnects. I raised another complaint and no one has contacted me till now, I took the device to Airtel store - Nandi durga road. They got speed on 12kbps in there showroom, they raised another complaint. Is there not a problem with the device? Reference no. 56725563 for your airtel mobile has been registered on 16-JUN-2014 11:51. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 56734313 for your airtel mobile has been registered on 16-JUN-2014 18:51. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 In total there have been 3 complaints raised in last 2weeks, its less than two weeks since I got this wifi router. Is this the kind of service and response am I expecting from such a big brand at the start of my new service?? I want this to be fixed or replaced asap or please get me my money back. Regards, Sameer Javeed ********************************************************************************... Hello, Wow!! To my surprise, when I called customer care for my 4G issue again, I spoke to Bhushan pal who tells me my request is closed and disconnects me when I ask for manager because the request was closed without my knowledge. How can someone close the ticket without my knowledge and without resolving the issue? Shouldn't I get a text message when the request gets closed? Bhushan Pal disconnected me, I called back and spoke to Sushma BS who politely gives me all the details, promised me a escalation mail will be sent, which I am not sure how far this is true. She tells me her manager name is Harish H and Bhushan pal is her colleague. I request Airtel to resolve this, replace the device, get this taken care at the most priority level as the issue is from the day one I got the device. Never got the speed as shown with demo piece, never got least expected service from you guys, at least get me a good device and connectivity for the amount I paid to get the device. If I had not called now, I would have never known that requests are closed, because sending an email has never been effective. You people never action any email ASAP. Every email sent to you takes 24-48hrs to reply, then why is this given to escalate or complaint anything? Please get this working for me quickly, I can't pay the bill for something which I never used. Regards, Sameer Javeed ********************************************************************************... It is of no use writing it to the Nodal Officer's email address - as he never gets to know - its a small team who works on it and none are bothered about what customer is going through. None from the team have called me to have this taken care of. I walked into the Airtel Store of Nandi Durga road yesterday (19th June 2014), Mr Akhil Kumar checked the device - got me a sim replaced and promised the activation in 2-4hours. I got the sim around 3pm and till now the sim says Registration Failed. I called them again, I was told they will check and call back but never did and now they dont receive my call - I got the Airtel 4G router device on 6th of June 2014 and till date I have not used even for a day. I feel helpless, dont know where to go whom to ask and get this fixed :( :( :(

Complaint Status


[Jun 20, 2014] Airtel customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

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Comments

I got a call, the Lady asked me the details and promised to call me back but she never did.
Dear Sameer,

This is with reference to your post dated 19 July 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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    Airtel - Airtel 4G LTE New connection - service complaint